Terms of Service (TOS)

1. Acceptance of Terms

By registering an account, embedding the Let's Chat widget, or invoking platform APIs, you ("Customer" or "User") agree to these Terms of Service. If you do not accept these terms, you must cease using the platform immediately.

2. Service Architecture & Model AI Governance

Let's Chat incorporates key governance guardrails mandated by Singapore's IMDA Model AI Governance Framework for Agentic AI (v1.5):

• Domain-Scoped Retrieval: RAG content indexing is strictly bounded to customer-verified domains (`KnowledgeSource`).
• Human-in-the-Loop (HITL): Actions modifying state (e.g. sales submissions, appointments) require explicit human button approval cards.
• Resilience Circuit Breaker: Operates a dual-LLM architecture with automated 60-second recovery failovers.

3. Legal Responsibility & Scope of Agency

In accordance with IMDA's Discussion Paper on Legal Responsibility for AI Agents (May 2026):

• AI chatbots deployed on the platform possess no independent legal personality.
• Chatbot outputs are informative and non-binding. They do not constitute legal contracts, warranties, or financial commitments without explicit human authorization.

4. Limitation of Liability

Let's Chat provides its services on an "as-is" basis. In no event shall aggregate liability exceed the subscription fees paid by the Customer in the 12 months prior to the event giving rise to liability.

5. Governing Law & Dispute Resolution

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be submitted to binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).